Refund policy

Refund Policy

At Amofii, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

You can request a return if:

  • The return request is made within 7 days of receiving your order.

  • The item is unused, unwashed, and in its original condition, with all tags, labels, and original packaging intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items.

  • Products that show signs of use, damage, or alteration after delivery.

  • Items returned without their original packaging, tags, or labels.

3. Return Process

To initiate a return:

  1. Contact our support team by emailing support@amofii.com with your order number and the reason for your return.

  2. Securely pack the product in its original packaging.

  3. Our courier partner will arrange a pickup where available. If pickup service is unavailable in your location, you may be required to ship the product to our designated return address.

  4. Once the returned product is received, it will undergo a quality inspection. You will be notified whether your return request has been approved or rejected.

4. Refund Policy

  • Once your return is approved, your refund will be credited to your original payment method within 4–5 business days.

  • Refunds are processed only after the returned product successfully passes our quality inspection.

  • Shipping charges, if applicable, are non-refundable unless the return is due to a defective, damaged, or incorrectly delivered product.

5. Replacement Policy

  • If you receive a defective, damaged, or incorrect product, or if your replacement request is approved, we will ship a replacement product.

  • Replacement orders are generally delivered within 3–5 business days, subject to product availability.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by emailing our support team with clear photos or videos of the product and its packaging. After verification, we will arrange a replacement or process a refund, as applicable.